Last updated: October 21, 2026
Every product in our shop is printed to order with your organization's information, photos, and logos, so it can't be resold to anyone else. Because of that, our policy focuses on getting your order right rather than on standard returns.
Cancellations and Changes
You can cancel or change an order for a full refund any time before it goes into production. Contact us as soon as possible. Once production begins, the order can no longer be canceled or changed.
Custom Orders Are Final Sale
Before placing your order, you review and approve all customization details at checkout. Items are printed exactly as submitted, so we can't offer refunds or reprints for:
- Typos, misspellings, or incorrect information that was entered in the order
- Low-quality or incorrect photos and logos that were uploaded
- Changing your mind after production has started
If a file you upload looks like it will print poorly, we may contact you before printing, but checking the details is ultimately your responsibility.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged in shipping, has a printing defect, or doesn't match what you approved, we'll make it right with a reprint or a refund at no cost to you, including any shipping.
To report a problem, contact us within 30 days of delivery. Include your order number, a description of the issue, and photos of the items and packaging. We may ask you to return the affected items, and if so we'll provide the return label.
Lost Packages
If tracking shows your package was delivered but you can't find it, check with neighbors and your building's mail area first, then contact us. We'll work with the carrier to help locate it. Packages lost by the carrier before delivery will be reprinted or refunded.
Custom Design Work
Requests that need special design work beyond the standard product options may include additional fees. Once design work has started, those fees are non-refundable even if the order is canceled.
How Refunds Are Issued
Approved refunds go back to the original payment method. After we process a refund, please allow 5 to 10 business days for it to appear, depending on your bank or card issuer.
Questions
Questions about this policy or your information? Email us at contact@tytechservice.com or contact us.
